Vendor SLA & Performance
Merchant ScorecardsReal-time fulfillment compliance, dispatch speed, customer satisfaction, and dispute ratios.
Platform On-Time Dispatch
97.6%
+1.2% over target SLA (96%)
Mean Merchant CSAT
4.82 / 5.0
Based on 3,420 customer verified reviews
Overall Return Rate
1.8%
Well under 3.5% consumer tech benchmark
Watchlist Merchants
1 Vendor
Quantum Dynamics (SLA < 90%)
| Merchant & Category | Fulfillment SLA | On-Time Dispatch | Return Rate | Customer Rating | Orders Fulfilled | Tier Status | Actions |
|---|---|---|---|---|---|---|---|
AeroTech Labs Laptops & Workstations | 98/100 | 99.4% | 1.2% | 4.9 | 1,420 | Elite Partner | Compliant |
CyberForge Systems Gaming Gear & Controllers | 95/100 | 97.8% | 2.1% | 4.8 | 890 | Elite Partner | Compliant |
AudioCraft Acoustics Audiophile & ANC | 93/100 | 96.2% | 2.8% | 4.7 | 640 | Standard | |
VoltStream Energy GaN Chargers & Power Banks | 96/100 | 98.9% | 0.9% | 4.9 | 1,120 | Elite Partner | Compliant |
Quantum Dynamics Displays & OLED Monitors | 84/100 | 89.1% | 4.6% | 4.3 | 430 | Watchlist |