Order Issues & Exceptions
Dispute TriageResolve freight damage claims, incorrect variant dispatches, and lost package carrier indemnifications.
Open Incidents
3 Active
2 critical severity
Carrier Loss Claims
$129.99
Carrier insurance claim filed
Resolution SLA
18.5 Hours
Exceeding 24h marketplace SLA
Resolved Ratio
92.8%
First-contact resolution rate
| Issue ID / Date | Order & Customer | Vendor | Issue Category | Details | Severity | Status | Actions |
|---|---|---|---|---|---|---|---|
ISS-701 2026-09-24 | KG-89021 Marcus Vance | AeroTech Labs | Damaged in Transit | Outer carton crushed; OLED panel showing cracked corner under bubble wrap. | Critical | Open | |
ISS-702 2026-09-23 | KG-89019 Aaliyah Patel | CyberForge Systems | Incorrect Variant | Customer ordered White / Hall-Effect Trigger edition; received Onyx Black Standard edition. | Medium | Investigating | |
ISS-703 2026-09-22 | KG-89015 Carlos Mendez | VoltStream Energy | Lost by Carrier | Tracking stuck at Chicago freight sorting depot for 6 consecutive days without movement scan. | Critical | Open | |
ISS-704 2026-09-20 | KG-89012 Sophia Lin | AudioCraft Acoustics | Missing Accessories | Braided 3.5mm to 6.35mm gold adapter missing from original retail sleeve. ✓ Vendor shipped replacement accessory kit via Priority Mail (Tracking #USPS-9921) | Low | Resolved | Closed |