Customer Support Helpdesk

Omnichannel Triage

Resolve buyer inquiries, dispatch technical hardware advisories, and track tier-1 SLA metrics.

4 Active Tickets

TICK-401|Hardware Warranty

AeroBlade 16 trackpad calibration patch request

From: Marcus Vance (m.vance@techlabs.io)

Marcus Vance•Sep 24, 09:15 AM

Hi support team, I received my AeroBlade 16 yesterday. The haptic feedback on the glass trackpad feels loose on the left quadrant. Is there a firmware patch or do I need an RMA exchange?