Customer Knowledgebase & FAQs
4 Active FAQsManage buyer self-service questions, warranty disclosures, and multi-vendor checkout clarifications.
How does multi-vendor shipping work when I order from multiple hardware labs?
When you purchase items from distinct verified vendors in a single checkout, each lab dispatches directly from their respective ISO-certified fulfillment hub. You receive consolidated billing with individual courier tracking codes for each parcel.
What is the Kinetic Gear official 2-year hardware warranty standard?
Every device sold on Kinetic Gear includes a comprehensive 24-month manufacturer and platform-backed warranty covering motherboard defects, thermal anomalies, display sub-pixels, and battery degradation below 80% capacity.
What is the return window for high-performance laptops and open-box gear?
We provide a 30-day no-questions-asked RMA return window. Products must include original packaging and serialized accessories. Return shipping is prepaid for VIP Platinum accounts.
Are escrow balances protected during international courier transit?
Yes. Platform escrow holds buyer funds until the carrier reports verified physical delivery scan and a 72-hour customer inspection period elapses without dispute filing.