Returns & RMA Refunds
Dispute ResolutionManage customer return merchandise authorizations (RMA), warehouse inspection approvals, and ledger refunds.
Pending Authorization
$3,127.99
3 active customer claims
Total Refunded MTD
$899.99
Credited back to payment source
Mean Resolution Time
22.4 Hours
Target SLA < 48 hours
Claim Rejection Ratio
4.2%
Primarily buyer remorse outside 30-day
| RMA / Order | Customer | Product & Vendor | Reason / Notes | Refund Amount | Status | Actions |
|---|---|---|---|---|---|---|
RET-1091 KG-89021 2026-09-24 | Marcus Vance m.vance@techlabs.io | AeroBlade 16 Titanium Pro AeroTech Labs | "Defective trackpad firmware calibration" | $2499.00 | Requested | |
RET-1092 KG-89023 2026-09-23 | Elena Rostova elena.rostova@designworks.com | Aura Studio Wireless ANC Headphones AudioCraft Acoustics | "Ordered incorrect ear cup leather colorway" | $449.00 | Reviewing | |
RET-1093 KG-89018 2026-09-22 | David Kim david.kim@streamerhub.gg | Valkyrie Hall-Effect Wireless Controller CyberForge Systems | "Unopened box, buyer preference change" | $179.99 | Approved | |
RET-1094 KG-89014 2026-09-20 | Chloe Bennett chloe.b@creativecorp.org | VoltStation 200W GaN Desktop Charger VoltStream Energy | "Customer claims box was unsealed; inspection verified intact" | $129.99 | Rejected | Archived |
RET-1095 KG-89010 2026-09-18 | Jonathan Hayes jhayes@soundeng.net | ApexView 34" Curved OLED Monitor Quantum Dynamics | "Sub-pixel dead cluster on right edge" | $899.99 | Refunded | Archived |